Privacy Policy

1. Information We Collect

We collect information to provide a seamless marketplace experience:

  • Account Details: When you register, we collect your name, email address, and phone number.
  • Order Information: To complete purchases, we collect shipping addresses and billing details.
  • Usage Data: We automatically track your IP address, browser type, and pages visited to improve our website’s performance.

2. How We Use Your Data

Your personal information is used for the following specific purposes:

  • Order Fulfillment: Sharing your delivery address and contact info with vendors and couriers to ensure your items reach you.
  • Payment Processing: Facilitating secure payments through the Bank of St. Vincent and the Grenadines.
  • Communication: Sending order updates, security alerts, and, with your consent, promotional offers or discounts.

3. Data Sharing and Third Parties

Shop-SVG.com does not sell your personal data. We only share information with:

  • Vendors: Sellers receive only the information necessary to fulfill your order (e.g., name and address).
  • Service Providers: Payment processors and delivery teams who assist in our operations.
  • Legal Compliance: When required by law to respond to official requests from public or judicial authorities in SVG.

4. Your Rights under SVG Law

In accordance with the Data Protection Act 2021, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You may update or rectify inaccurate information at any time via your “My Account” page.
  • Deletion: You can request that we delete your personal information, subject to certain legal or business retention requirements.

5. Security Measures

We use SSL (Secure Sockets Layer) software to encrypt sensitive information like payment details during transmission. We also limit internal access to your data to only those employees who need it to perform their jobs.

6. Contact Information

For any questions regarding this policy or to exercise your data rights, please contact us:

  • Email: customerservice@shop-svg.com
  • Phone: +1 (784) 526-1210

Â